customer relationship management

noun

1. the practice of building a strong relationship between a business and its customers and potential customers CRM

Example Sentences

Salesforce is the world’s largest provider of customer relationship management software, which enables businesses to track and manage customer information and interactions.

From New York Times

The customer relationship management software company said online sales rose 1% to about $7.5 billion year-over-year on Thanksgiving.

From Seattle Times

Ms. McDavitt, who lives in Vallejo, Calif., and works in customer relationship management for a transport company, said she had been passed over for several promotions because she lacked the requisite degree.

From New York Times

And second, Slack and Tableau were not well integrated and strayed from Salesforce’s core business: customer relationship management, Jaluria said.

From Seattle Times

Last year, Microsoft launched an app called Viva Sales that automates some customer relationship management, or C.R.M., functions across its products, including Teams and Outlook.

From New York Times