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call center

American

[kawl sen-ter] / ˈkɔl ˌsɛn tər /

noun

an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

Etymology

Origin of call center

First recorded in 1975–80

Example Sentences

Examples are provided to illustrate real-world usage of words in context. Any opinions expressed do not reflect the views of Dictionary.com.

Dealing with a call center or an automated teller might have been exasperating.

From Barron's • Apr. 14, 2026

Booking a tee time through an AI call center provides a “data-rich” environment for course managers, says Fraser Marriott, head of the golf business at Lightspeed Commerce, a Montreal-based software company.

From The Wall Street Journal • Apr. 10, 2026

Most of the people you encounter on the phone from a call center would likely not be.

From MarketWatch • Mar. 30, 2026

They were entrepreneurs who ran a call center that generated client leads.

From Slate • Jan. 13, 2026

The man who owns the Cape Girardeau restaurant, Shannon Davis, has linked it and three other of his 12 McDonald’s franchises to the Colorado call center, which is run by another McDonald’s franchisee, Steven Bigari.

From "The World Is Flat" by Thomas L. Friedman

Definitions and idiom definitions from Dictionary.com Unabridged, based on the Random House Unabridged Dictionary, © Random House, Inc. 2023