Financial Ombudsman

noun

1. any of five British ombudsmen: the Banking Ombudsman , set up in 1986 to investigate complaints from bank customers; the Building Society Ombudsman , set up in 1987 to investigate complaints from building society customers; the Insurance Ombudsman , set up in 1981 to investigate complaints by policyholders (since 1988 this ombudsman has also operated a Unit Trust Ombudsman scheme); the Investment Ombudsman set up in 1989 to investigate complaints by investors (the Personal Investment Authority Ombudsman is responsible for investigating complaints by personal investors); and the Pensions Ombudsman , set up in 1993 to investigate complaints regarding pension schemes

Example Sentences

Revolut says it cannot comment on Jack’s case as it is being looked at by the Financial Ombudsman Service.

From BBC

Disputes over fraud and scams have hit their highest level for at least six years, according to the financial ombudsman.

From BBC

But while the bank refunded her within 24 hours, it took her 18 months and a ruling from the financial ombudsman to get a full refund from the EMI.

From BBC

It recovered a further £20,000 two months later but only refunded the remaining £43,000 in April this year - 18 months on from when the fraud took place - after Carol took her case to the Financial Ombudsman Service, which ruled in her favour and ordered Tide to refund the money, plus thousands of pounds in interest.

From BBC

The Financial Ombudsman ruled that the bank "had failed to act fairly" as the customer had not been made aware that her package included a £1,600 commission to a credit broker.

From BBC