call center

[ kawl sen-ter ]

noun

1. an office or department that makes and receives a high volume of phone calls for an enterprise, as outbound sales and telemarketing calls or inbound customer service and technical support calls.

Word History and Origins

Origin of call center¹

First recorded in 1975–80

Example Sentences

The department has a call center, where staff who speak these languages can assist people in their preferred language or help with translation.

From Los Angeles Times

They were followed by call center frauds, including tech or customer support or government impersonation scams.

From Los Angeles Times

When Medi-Cal recipients run into problems with their paperwork or find their coverage has lapsed, they often turn to the call centers at their counties for help.

From Los Angeles Times

“How can we potentially not just transform all of our documents, but our websites, our ability to interact, even some of our call center inputs, around AI?”

From Los Angeles Times

A bill backed by the Service Employees International Union attempts to ban the automation or replacement of jobs by AI systems at call centers that provide public benefit services, such as Medi-Cal.

From Los Angeles Times