agency

American  

[ey-juhn-see] / ˈeɪ dʒən si /

noun

agencies plural

1. an organization, company, or bureau that provides a particular service.

   We are a nonprofit agency for people experiencing food insecurity.

2. a company having a franchise to represent another.

   Perhaps we should be looking for a new advertising agency.

3. a governmental bureau or administrative division, or an office that represents it.

   My internship at the FDA led to job opportunities with other federal agencies.

4. the place of business of an agent.

   If you stop by the agency tomorrow, we can go over the details of the land sale.

5. Indian agency.

6. the duty or function of an agent.

7. the relationship between a principal and an agent.

   Investment firms must incentivize proper agency so that fund managers prioritize the investor’s interests over their own.

8. the state of being in action or of exerting power; operation.

   the agency of divine Providence.

9. the capacity to act or exert power.

   We may have our free agency, but we are responsible for our choices.

10. a means of exerting power or influence; instrumentality.

    nominated by the agency of friends.

    Synonyms:

    intercession

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agency British  

/ ˈeɪdʒənsɪ /

noun

1. a business or other organization providing a specific service

   an employment agency

2. the place where an agent conducts business

3. the business, duties, or functions of an agent

4. action, power, or operation

   the agency of fate

5. intercession or mediation

6. one of the administrative organizations of a government

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Other Word Forms

• subagency
  noun
• underagency
  noun

Etymology

Origin of agency

First recorded in 1650–60; from Medieval Latin agentia “ability,” from Latin ag(ere) “to do, drive” + -entia -ency

Explanation

An agency usually provides a service, like an aid organization or a government bureau. If you're looking for a job, an employment agency might be able to help. The Latin word agere means "to do or manage," and it's a fitting ancestor for agency, a word that means an institution that manages or specializes in something. As a secret agent, you might work for the CIA, or Central Intelligence Agency. I hope you look good in black. The noun agency also refers to the power or ability to do something, as in the William McKinley quote, "War should never be entered upon until every agency of peace has failed.”

Example Sentences

The International Civil Aviation Organisation, a UN agency, introduced new restrictions for power banks in March.

From BBC • May 24, 2026

A withering independent audit of L.A.’s homeless agency last year found the government wasn’t tracking spending or outcomes.

From The Wall Street Journal • May 24, 2026

During the border security conference this month, the head of Customs and Border Protection, Rodney Scott, was asked about ProPublica’s reporting on citizens’ detentions and how the agency is addressing them.

From Salon • May 24, 2026

A Secret Service spokesman told AFP in a text message that the agency was still gathering information about the incident.

From Barron's • May 23, 2026

She didn’t get the bank teller job she wanted, but she met some guy who needed a file clerk at his insurance agency, and then she could finally quit that Waffle House job.

From "Wish" by Barbara O'Connor

Related Words

• bureau
• company
• department
• firm
• office